The MegaPath Connectivity Blog

If you haven’t had a chance to read Michael Francois’ last post; now is a good time because his insights are closely related to today’s Managed Services workshop at Channel Partners Conference in Las Vegas. MegaPath’s Bernie McGroder, who heads our sales engineering team, will be participating on the panel “Becoming an MSP: Is Managed Services Right for You?”  He’ll be in good company with industry leaders from Nemertes Research and CompTIA, among others. If you’re at the show today in Vegas, definitely plan to join Bernie at 2:30 pm.

On a daily basis Bernie and his team of sales engineers work closely with customers to help them identify the most pressing issues in IT operations and service delivery for the companies they support; and of course, to counsel those teams on the value that a dedicated outside team of voice, data, and security network experts can provide as a managed services partner. Bernie will be tackling the subject of earned and learned experience when he covers what becoming an MSP entails — from building and staffing a 24/7 NOC, to developing a service portfolio, to building processes and transitioning customers to the new delivery platform. In a recent conversation with an engineer from Bernie’s team, he noted “there really isn’t a customer network problem or situation we haven’t seen before. Our customers seem to appreciate all the experience we draw from, and our ability to meet their issue where it’s at, with the right advice.”

It’s this collective knowledge base and the experience gained from running 24/7/365 NOCs  that Michael Francois talked about in his insights on MegaPath’s successful certification process to achieve Cisco Master Managed Services Provider status. There may be a long list of MSPs in North America, but we’re honored to be part of this elite group of Cisco MSP partners.  Few MSPs can claim their expertise across voice, data, and secure network operations. In addition to NOCs, MegaPath runs a Secure Operations Center.  Back in a June 2009 post we noted the success our SOC team has had in supporting security customers by surpassing a 300,000 user milestone on our SSL platform, and more than 3.5 billion sessions. We’re seeing much demand for SSL VPN services, and just last month we passed another record.

Now that brings me to voice, which is a significant and growing part of MegaPath’s business. Our Connecticut-based voice operations team has been successfully providing managed Duet(SM) integrated voice and data services to customers and addressing 3 varieties – analog, PRI, and SIP trunking — for several years. Starting today MegaPath is introducing Duet Hosted Voice, a new hosted service solution addition to the Duet product family. We’re unquestionably excited about it, because even though MegaPath has been providing cloud-powered calling before the cloud was cool; many customers have been asking for a hosted VoIP service. For a sneak peek of what’s really special about Duet Hosted, stop by Booth 1301 at the Channel Partners show. You can also get a deeper dive into Duet Hosted by attending MegaPath University (also at Channel Partners in Room Islander B). The sessions are FREE, just register online for tomorrow’s courses.

Finally, since I’m on the subject of hosted voice, this is a great time to welcome a new voice for voice to Connectivity. Tomorrow you’ll get a chance to meet Diane Giuffre who has been knee-deep in getting Duet Hosted ready for our customers. Remember, if you’re in Vegas for Channel Partners, don’t miss Bernie McGroder’s session today or MegaPath University tomorrow!

4 MPLS Sessions Focused on Future-Proofing the Network for Performance and Reliability

With all the talk about MPLS networks, cloud-based computing, and voice-data convergence trends, we thought the ITEXPO show in Miami was an ideal place to address the complexity but real benefit of MPLS in network traffic engineering. We asked the question “got mpls?” and plenty of people packed 4 sessions at MegaPath University to learn more.

• MPLS 101:  What is an MPLS VPN? How does it work? What are the business drivers for migrating to an MPLS network? How do class of service and quality of service considerations pertain to network traffic engineering decisions and application prioritization?
• Making Sense of the VPN Alphabet Soup – MPLS, SSL, IP Sec … Technical and non-technical attendees appreciated the short but valuable time investment in VPN key terms, and the advantages/disadvantages of these technologies.
• Putting the Quality Back into Voice: Voice over MPLS + QoS:  Delivering business-critical applications like voice, video, web/email and POS are dependent on several network decisions, including quality of service, class of service, and bandwidth calculation. MegaPath data prioritization experts helped lead this discussion about ensuring the performance of MPLS solutions.

And finally:

• Selling MPLS + Voice into the Distributed Enterprise:  Cloud-based communications are trends that can’t be ignored. With cloud computing comes the move to consolidate security and telecom solutions. Our discussion today dug into a deeper understanding of how to combine voice, data, MPLS and managed security into a single, cost-effective solution that has reliability and scalability benefits  for organizations of all sizes and industries.

Look for the next MegaPath University at the Channel Partners Show in Las Vegas, March 1-3. Class registrations will be opening soon, so check back for details.

To learn more about How MPLS Works, check out this 3 minute demonstration.

Enterprises and SMBs today face many of the same issues, and one of the biggest issues they both face  is making sure business communications are safe and secure.  With the increase in mobile workforces, and with more customers and partners wanting to do business online, VPNs need to be scalable, flexible and manageable.  Also, the people who need access to your business network need it from wherever they are, on whatever device they have available.  Luckily, SSL VPNs are a solution that can meat all of the above requirements.  Here are several reasons you should consider SSL VPNs as a solution for keeping your business better connected.

• Reduced Costs - Web based access that doesn’t require a preloaded software client on the desktop will reduce desktop support costs. The ease of use factor will also cut down on calls to your Help Desk.
• Increased Flexibility – SSL VPNs allow anyone to connect to any network resource at any time, using any device.  All you need is a web browser and an Internet connection.
• Granular Control – SSL VPNs secure the person, not the device.  Customers,  Business Partners, Road Warriors, Flexecutives and Telecommuters can all be granted access to the specific network resources they need, and this access can also be finely tuned to allow certain levels of access control based upon how they are communicating with the network.
• Eased Administration – When you work with the right partner, your SSL VPN platform will be managed by security professionals who are available 24/7/365, and who are ready to offer assistance as needed anywhere around the globe.
• Increased Protection – SSL VPNs can be delivered as part of a security platform that can also protect against viruses, worms, spyware and malware.  Just make sure your SSL VPN partner is ready to deliver this level of security.
• Remote Connectivity – SSL VPNs are ready built to handle remote access by definition.  This remote connectivity can be occurring at an airport on a Blackberry,  using a public WiFi hot spot via a laptop, or at a client’s office on a borrowed PC. 
• Business Continuity- Natural disasters, bad weather, and technologies outages do sometimes occur.  Giving the people you need to communicate with access to an SSL VPN can help you mitigate the effects of such occurrences on your business, and help you avoid business disruptions.

SSL VPNs offer your business the opportunity to lower costs, increase security and be ready for anything.  Maybe most importantly, your users will love it.  I’ve been using VPNs for years, and I know that I’m glad to not have to deal with the IPSec clients anymore (one on each PC, Mac or Linux box I use), and to know that now I can check in wherever I happen to be.  I bet your users will appreciate this flexibility, too.

As the year is coming to a close, I can look back over the last 12 months and can see that it has been a great year for MegaPath.  Back in September, we were again placed on the Inc. 5000, the magazine’s list of the fastest growing private companies in the US.  MegaPath took position 1,146 on the list this year, making a showing for the third consecutive year.

 Then, in November, we were placed on the 2009 Deloitte Technology Fast 500 (PDF), in position 364.  Deloitte’s list ranks the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America based on percentage revenue growth over a five-year period. 

Early in the summer of 2009, MegaPath was named to the VAR500 for the sixth consecutive year by Everything Channel, as they recognized we are one of North America’s top technology integrators.   MegaPath’s Channel Partner Program includes many of the industry’s leading VARs and integrators who are certified to offer the company’s leading connectivity, security and VoIP services. On a related note, back in October Chief Sales and Marketing Officer Dan Foster was selected to the PHONE+ magazine and Channel Partners Conference & Expo joint 2009-2010 advisory board. And in November we announced the creation of its Channel Partner Advisory Council to foster communication between the company and our valued channel partners.

Just recently, MegaPath learned that we have received Cisco® Managed Services Master certification, building on the Cisco® Powered designation in Managed Connectivity we announced back in February .  Achieving this designation required significant investment in our NOC and engineering team, with CCIE® and ITIL® professionals on staff, supporting our managed solutions at all phases:  preparing, planning, designing, implementing, operating, and optimizing. 

It was also a great year on the product front at MegaPath.  Back in June, Technology Marketing Corporation (TMC) named MegaPath’s Managed Security Services a recipient of a 2008 Communications Solutions Product of the Year Award.  Also in June, we announced we had added our 300,000th SSL user.  In January we were pleased to learn our Duet™ voice and data service had received the 2008 Product of the Year award from INTERNET TELEPHONY magazine for the second time in a row.  We also expanded our footprint of Ethernet services this year, and brought additional connectivity options online for our customers.  We’ve been busy!

Well, looking back has been fun, but we’ve got our eye on the ball, and we’re focused on bringing your business the best voice, data and security solutions again next year. More than 20,000 business customers out there are expecting the most of us, and we are going to continue to deliver!

We wish you a Happy Holiday, and every success in 2010!

The FAA Telecommunications Infrastructure suffered a glitch today, which caused air traffic delays around the country.  The statement from the FAA indicates that a software configuration error caused some key networking elements, which are responsible for flight planning, to be unavailable.  Once this occurred, there was ripple effect throughout the National Airspace Data Interchange Network (NADIN), resulting in the manual entry of flight plans.  This caused delays in flights across the country.

It should be made clear that at no time was flight safety affected, and that communications with all aircraft was maintained, and that key safety systems remained operational.  However, with workers having to process flight plans manually, and then fax or email them, delays were experienced by many travelers.

The lesson hear is that all businesses need to be ready with business continuity plans.  Your business may not handle millions of messages a day the way NADIN does, but each message you do handle is very important to the partner or customer who is on the other end of it.  This is why it is always good to have a backup plan, and be ready with a communications solution that is resilient, and is ready to continue to operate during unanticipated events.

Businesses can take a look a the MegaPath Business Continuity Planning Checklist and use it as a tool to see if they are ready to handle a communications crisis situation.  Having a managed SLL solution, or a cost effective backup broadband network in place, are good steps your business can take to make sure that your business gets transacted, even if their is a glitch somewhere in the system.